Help
Frequently Asked Questions
Do you offer free shipping?
Yes — we offer Free Shipping on all orders across India.
How long does delivery take?
All orders are processed within 1–3 business days after order confirmation. Orders are generally delivered within 4–8 business days, depending on your location. Orders placed on weekends or public holidays will be processed on the next working day.
How do I track my order?
Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp, allowing you to track your order in real time.
Do you offer Cash on Delivery (COD)?
Cash on Delivery Available. Pay ₹200 now to confirm your order. The remaining balance is payable at delivery. The ₹200 advance is adjusted against your total order value and is applicable across most serviceable PIN codes in India.
What is your exchange policy?
We offer a 7-day exchange from the date of delivery if the size does not fit, an incorrect product was received, the product arrived damaged, or there is a manufacturing defect. To be eligible, the product must be unused and unwashed, have all original tags attached, be returned in its original packaging, and be free from stains, perfume, or any damage after delivery.
When are returns and refunds accepted?
Returns are accepted only if an incorrect product was delivered, the product was received in damaged condition, or there is a manufacturing defect. Once the returned product is received and passes our quality inspection, the refund (where applicable) will be processed to the original payment method within 5–7 business days.
To request an exchange or return, contact our support team within 7 days of delivery with your order number, reason, and product photographs (if damaged or incorrect).
What fabric are ShubVibes products made from?
Our collections are crafted from 100% premium Pima Cotton — renowned for its exceptional softness, superior breathability, lasting durability, and all-day comfort. Oversized T-shirts use French Terry (240 GSM), Regular Fit T-shirts use Single Jersey (185 GSM), and our Essential Polos are Double Tucked (260 GSM) with an embroidered logo. All products are made in India.
How do I choose my size?
Each product page includes a detailed size chart. Regular fit T-shirts and polos are true to size — choose your usual size. Oversized T-shirts have a relaxed silhouette with dropped shoulders — if you prefer a regular fit, choose one size smaller. Need help? Contact us on WhatsApp for sizing assistance: +91 97303 36956.
How should I care for my garment?
- Machine Wash Cold
- Wash Inside Out
- Do Not Bleach
- Do Not Dry Clean
- Iron Inside Out
- Do Not Iron on Print
- Dry in Shade
- Do Not Tumble Dry
How can I contact ShubVibes?
Email: support@shubvibes.com
WhatsApp: +91 97303 36956